The Code Enforcer
Code Enforcement
Update: Code Enforcement Services during the Shelter In Place Order
Effective Monday, March 16, 2020, City Hall and Code Enforcement offices are closed to the public to align with the Shelter in Place Order issued by the Contra Costa Health Department.
Code Enforcement staff are working remotely and remain available to provide assistance and answer questions. However, during this time of concern, Code Enforcement staff will prioritize citizen requests related to life/safety concerns. All other topics of concern remain important and will be further investigated at the completion of the County Shelter in Place Order.
The most effective way to report your concern/issue/question is by submitting an online service request through the SeeClickFix app (link below). This method of reporting allows you the option to remain anonymous. You may also contact us by emailing one of the Code Enforcement Officers directly and they will follow-up with you on your concern. Individual officer emails are listed to the right.
Reporting an Issue
SeeClickFix is mobile app and website that allows residents to report and view neighborhood concerns ranging from debris, graffiti, building code violations and unpermitted signs.
SeeClickFix is available as a free application, downloadable on mobile smartphones at http://www.seeclickfix.com/apps. Citizens may then photograph an issue or concern and report it through the application. A copy of the photo, the concern described by the reporting party, and the location, will then go directly to Code Enforcement for review. Citizens may also report through the website link SeeClickFix.com.
To report a nuisance violation or to request an investigation contact Code Enforcement. When leaving a message, please provide your name and phone number so we can clarify the issue as well as report back concerning what action(s) will be taken. We can usually respond to complaints within one or two business days.
We maintain strict confidentiality of reporting persons. Review Policy Bulletin PB-018 [PDF]
About Code Enforcement
The Code Enforcement Division of the Community Development Department is responsible for enforcing provisions of the Walnut Creek Municipal Code involving quality of life and neighborhood quality issues such as:
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The specific Municipal Code sections are as follows:
| Title 1 Nuisances | Title 8 Business Licensing |
| Title 4 Noise (in conjunction with the Walnut Creek Police Department) | Title 10 Zoning, Subdivision, and Sign Regulations |
| Title 6 Outdoor Sales and Close-out Sales Regulations |
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Code Enforcement also assists with the City's Clean Water Regulations within Title 9 and administers private parking lot regulations contained within Title 10 (including parking lot certification).
Compliance
The Code Enforcement Team generally works under a model of voluntary compliance within reasonable time allowed to meet compliance. In rare circumstances, administrative penalties are assessed to those who fail to comply with the Municipal Code.
